Frequently Asked Questions

BumbleBox is an AI email assistant that reads, classifies, and manages your inbox automatically. It connects to any IMAP email provider (Gmail, Outlook, Yahoo, iCloud, IONOS, OVH, and more), scans your mailbox, and handles noise like newsletters, spam, receipts, and notifications — so you only see emails that actually need your attention. Think of it as a smart inbox manager that learns your preferences and gets better over time.

BumbleBox connects to your accounts over encrypted IMAP/SMTP. It classifies each incoming email, prioritises it and suggests an action. Depending on the mode, it files the noise, drafts the replies you review and points out the follow-ups to send. Your credentials are encrypted with AES-256.

Never. This is a foundational safety rule: BumbleBox sends nothing without your click — Send, Schedule, or a standing permission you set yourself in BumbleBox for a precise scope (existing participants of a thread you opened, a message with no commitment), capped, logged and cancellable. Every other situation waits for your validation, and an AI assistant connected to BumbleBox can never change that permission. AI drafts replies for you to review, edit, and approve. You are always in full control of outgoing messages.

Yes. Your credentials are encrypted with AES-256-GCM. Sign-in uses OAuth 2.0 for Gmail and Outlook, and app passwords for other providers. BumbleBox keeps a working copy of your email on its servers in France, erased with your account. No human reads your email. French company subject to the GDPR (ICRAFT SAS, Paris).

BumbleBox works with any email provider that supports IMAP — which is virtually all of them. This includes Gmail, Microsoft Outlook/Office 365, Yahoo Mail, iCloud Mail, IONOS, OVH, Zoho Mail, ProtonMail (with IMAP Bridge), FastMail, GMX, and any custom IMAP server. You can connect 1 account on Free, 5 on Pro and 10 on Business.

BumbleBox offers three plans, and every new account starts with a 14-day Pro trial (no credit card); after the trial you stay on Free unless you upgrade. Free: 1 email account, AI classification of incoming mail (50 AI actions per day), 1 mission with 1 prospect list (50 contacts) — free forever (no AI drafts, AI chat or full cleanup). Pro ($29/month or $290/year): 5 email accounts, unlimited AI actions and AI Chat, 50 AI drafts per day, Autopilot mode, full cleanup and deep scan, calendar & booking, analytics, 10 PDF signatures per month, 10 campaigns and 10 prospect lists (500 contacts each) and 500 campaign sends per month. Business ($79/month or $790/year): 10 email accounts, unlimited AI actions, 500 AI drafts per day, Full Auto mode (every reply drafted on its own), 1,000 PDF signatures per month, webhooks, the signed event stream and developer API access, A/B testing, 2,500 campaign sends per month, 3 team seats included, and priority support. Annual billing = 10 months paid, 2 months free. All paid plans can be canceled at any time, with a 14-day money-back guarantee on your first payment. Payments are securely processed through Stripe.

As a French company registered in Paris (EU), ICRAFT SAS fully complies with the General Data Protection Regulation (GDPR). We process your data only with a lawful basis (your consent or contract performance), you have the right to access, correct, export, and delete your personal data at any time, we implement data minimization, we maintain clear records of data processing activities, we notify users and authorities promptly in the event of a data breach, and your data is stored within EU-compliant infrastructure. You can exercise your GDPR rights at any time by contacting us via our contact page or through your account settings.

You can cancel your subscription at any time from your account settings. Navigate to Dashboard > Settings > Subscription and click "Cancel Subscription." Your access to paid features will continue until the end of your current billing period. No further charges will be made after cancellation. If you need assistance, contact us via our contact page.

Three modes, switchable at any time. Copilot: BumbleBox suggests, you approve. Autopilot: the noise is filed on its own; important email never moves. Full Auto (Business): on top of that, a reply is drafted for every email that needs one. In every mode, nothing leaves without your click.

BumbleBox builds a deep understanding of how you communicate — who matters to you, how quickly you respond to different people, what you typically ignore, and what always needs your attention. Every email is evaluated against your unique communication fingerprint, not generic rules. The more you use it, the sharper it gets: every action you take teaches it to serve you better.

AI classification is not 100% accurate, and we have built robust correction mechanisms. Every move, delete, or archive action shows a toast notification with an Undo button (10-second window) to instantly reverse it. You can reclassify any email with one tap — this corrects the current email and teaches the AI for future emails from that sender, with 3x weight. Important categories (needs response, work critical, personal) are never auto-moved out of your inbox in any mode. And if threat detection flags a legitimate email, you can report it as safe to update the sender's reputation positively.

Yes. Under GDPR, you have the right to erasure (right to be forgotten). You can delete your BumbleBox account at any time from your account settings, which permanently removes all your data from our systems within 30 days, including email credentials, AI-generated drafts, action logs, contact data, classification history, sender reputation data, and all associated metadata. You can also disconnect individual email accounts without deleting your entire account. Before deletion, you can export your data in machine-readable JSON format. To request deletion, visit your account settings or email privacy@bumblebox.ai.

Yes, depending on your plan: 1 email account on Free, 5 on Pro, and 10 on Business. Each account is managed independently with its own settings, and you can switch between accounts seamlessly from the dashboard sidebar.

We offer several support channels. Reach our team via our contact page — we aim to respond within 24 hours (Business plan users get priority response). In-app help articles and guides are available directly from the BumbleBox dashboard. And you can follow us on Twitter/X and LinkedIn for updates, tips, and community support.

BumbleBox processes the metadata (sender, subject, date) and content of your email only to run its service: sorting, drafts, follow-ups. Your content is never sold or used for advertising. It is shared only with the sub-processors the service needs (fallback AI engine, sending), listed in the privacy policy, and no general-purpose AI model is trained on it. You can revoke access to an account at any time.

When you delete your BumbleBox account, we permanently remove all your data from our systems within 30 days. This includes your email credentials, AI-generated drafts, action logs, contact data, and all associated metadata. Before deleting your account, you can export your data from the account settings. Once deletion is complete, the process is irreversible.

BumbleBox is a web-based application built with a responsive design that works on any modern browser, including mobile browsers on iOS and Android. You can access your dashboard, review AI actions, approve drafts, and manage your inbox from any device. A native mobile app is on our roadmap for future development.