Get in Touch
Have a question, feedback, or want to partner with us? We'd love to hear from you.
Company Info
Quick Links
Response Time
We typically respond within 24 hours on business days. Business plan users get priority response. For urgent issues, please select "Support" as the subject.
For GDPR data subject requests (access, rectification, erasure, portability), we respond within the legally mandated 30-day period. Email privacy@bumblebox.ai directly for privacy-related inquiries.
What to expect when you write to us
Every message lands directly with the team that builds BumbleBox — no ticket robot, no outsourced first line. We usually answer within one business day, and Business plan subscribers get priority handling. If your question concerns a connected mailbox, mention the provider (Gmail, Outlook, IONOS, OVH or another IMAP host) so we can reproduce your setup right away.
Before writing, the FAQ answers the most common questions about pricing, account connection, data protection and cancellation. For security disclosures, use the subject line SECURITY and we will treat the report with priority. For privacy and GDPR requests (access, export or deletion of your data), our privacy policy describes every right you can exercise and how we respond.
BumbleBox is built and operated in Paris by ICRAFT SAS. We read every message ourselves — feature ideas and honest criticism are genuinely welcome, and several of the features in production today started as a user email.
Getting a useful answer on the first reply
Name the mailbox concerned
Tell us the provider — Gmail, Outlook, Yahoo, IONOS, OVH or another IMAP host — and whether you connected it with Google sign-in or with an app password. Almost every connection problem is provider-specific, and that one line usually saves a round trip.
Say what you expected and what happened
For a question about triage, a draft or a classification, the subject line of the email involved and roughly when it arrived is enough for us to find it in your account and see what the AI decided.
Never send a password
We never need your password, your app password or a verification code, and no one from BumbleBox will ever ask you for one. Screenshots are welcome with those blurred out.
For billing, quote the receipt
The email address on your Stripe receipt and the invoice number let us find the subscription straight away, even when it differs from the address you are writing from.
Your message is stored in our own database and read by the team that builds BumbleBox — not by an outsourced helpdesk — and it is used to answer you and nothing else. You can ask us to delete it at any time, along with everything else we hold about you.